How do I open a support ticket?

The contract is these Terms, the distance-sales / pre-contract information, the chosen package, the invoice and any written addendum. Mandatory law prevails. If you open an account for another person you warrant authority to bind them.

Ara Sistem is a rented SaaS panel. We do not sell a standalone domain or shared-hosting product. On setup we immediately open {slug}.arasistem.com and the tenant hosting environment as the technical delivery of that rental. Marketplace and store APIs are outside our control; we do not warrant their uninterrupted availability.

You must provide accurate billing identity. Credentials and API keys are your responsibility. We may lock access if we reasonably suspect abuse or compromise.

The tenant hostname is a technical address, not a domain right. We may refuse or change abusive or conflicting names. It is not transferable without our written consent.

Stores, marketplace accounts, catalogue size and import allowances are those written in the active package. Exceeding them may block new actions.

Illegal content, unauthorised access, abuse of the service, malware, spam and unlicensed resale are forbidden and may lead to immediate suspension or termination. Mandatory remedies for a defective service remain; the 14-day withdrawal right does not apply after provisioning.

You are the seller to your end customers. Tax, product safety, advertising and marketplace rules are yours. Losses from incorrect sync you trigger are yours unless our fault is proven.

The software and brand stay ours. You receive a limited, non-exclusive licence for the paid term. Your business data stays yours; you grant us a licence solely to run the service.

Listed channels are examples. Live access depends on your package and the current release. Their outages are not our default.

Prices are as shown at checkout and on the invoice. Unpaid invoices may suspend access. Suspension does not cancel the debt.

We may suspend or terminate for non-payment, unlawful use or security risk. You may request cancellation at period end from the account. After setup starts, the 14-day withdrawal right does not apply (see the Distance Sales Agreement). After the term, hosting is not perpetual. Export may be offered for a reasonable period where technically feasible.

Except for wilful misconduct, gross negligence and mandatory consumer rights, we are not liable for lost profit, marketplace fines or indirect loss, and our aggregate cap is the fees you actually paid for this service in the previous twelve months.

You indemnify us against third-party and authority claims arising from your content, connected accounts or end customers, except to the extent caused by our fault.

Electronic logs and invoices may be used as evidence. Notices go to your account email and support tickets.

You may not assign the account without our written consent. We may assign to an affiliate or legal successor.

Turkish law applies. Consumers keep statutory forums and mandatory mediation where required from 1 January 2026. For merchants, Istanbul courts and enforcement offices have jurisdiction, subject to exclusive venue rules.