Support
Paying by bank transfer
Knowledgebase
If the method is bank transfer, send the amount to the bank details on the invoice. Put the Invoice no from the fact box in the payment description; a similar name alone delays matching. Attach the receipt to a support ticket. Refresh the page if the balance does not move. Wrong amount or missing reference needs an accounting check. To switch to card, use the method selector on the invoice when it is enabled.